y3mate Privacy Policy

When you register and use y3mate, we collect certain personal information to operate your account and provide our services. This includes your full name, date of birth, email address, and mobile number as provided during the registration process. We also collect financial information such as your preferred payment method, GCash or Maya account details, and transaction records in Philippine pesos (PHP) to process deposits and withdrawals accurately.

In addition to information you provide directly, we automatically collect technical data when you access the platform. This includes your device type, operating system, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, troubleshoot issues, and improve the overall experience for members across the Philippines.

We may also collect information from identity verification processes where required, such as a government-issued ID or proof of address. This is collected solely to comply with applicable regulations and to protect our members from fraud and unauthorised account access.

y3mate uses the personal information we collect to create and manage your account, process financial transactions, and provide access to platform features including casino-style games and entertainment content. Your data is also used to verify your identity and confirm that you meet the eligibility requirements — including being at least 21 years of age and residing in the Philippines.

We use your contact details to send important account-related communications such as transaction confirmations, security alerts, and updates to our policies. We do not use your contact information to send unsolicited marketing messages, and we will not share your details with third-party advertisers under any circumstances.

Technical and usage data is used to monitor platform performance, detect suspicious activity, and ensure a safe and stable experience for all members. This data also informs our ongoing efforts to improve the platform's mobile interface, payment flows, and customer support tools.

y3mate does not sell, rent, or trade your personal information to any third party. We only share your data in limited and necessary circumstances, always with the goal of operating the platform securely and in compliance with applicable law.

Your information may be shared with trusted service providers who assist in running the platform — including payment processors such as local e-wallet providers, identity verification services, and technology infrastructure partners. These providers are bound by strict confidentiality obligations and are only permitted to use your data for the specific purpose for which it was shared.

• Payment processors: to complete deposits and withdrawals in Philippine pesos (PHP).
• Identity verification providers: to confirm eligibility and prevent fraud.
• Regulatory authorities: where disclosure is required by law or a lawful order.
• Platform security services: to detect and respond to suspicious account activity.

In every case, we share only the minimum information necessary and require all third parties to maintain appropriate data security standards. We will never voluntarily disclose your personal data to unrelated commercial parties.

All personal data collected by y3mate is stored on secured servers with access controls, encryption, and monitoring in place. We apply industry-standard security measures to protect your information against unauthorised access, disclosure, alteration, or destruction. Financial data, including transaction records and payment method details, is handled with additional layers of encryption at rest and in transit.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. Members are encouraged to use a strong and unique password, enable any available account security features, and report any suspected unauthorised access to the support team immediately. Prompt reporting allows us to respond quickly and limit any potential impact.

We retain your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention procedures.

As a registered member of y3mate based in the Philippines, you have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask us to delete your data where it is no longer required for the purposes it was collected. You may also request that we restrict the processing of your data in certain circumstances.

To exercise any of these rights, please contact the y3mate support team. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection requirements. Please note that some requests may be subject to legal or regulatory limitations — for example, we may be required to retain certain transaction records for a prescribed period.

If you choose to close your account, we will process the closure in accordance with our standard account termination procedure. Residual data that we are legally required to retain will be handled securely and will no longer be used for any active platform purpose.

y3mate may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. When we make material changes, we will notify members through the platform or via the contact details registered to their account. The date of the most recent update is displayed at the top of this page.

We encourage all members to review this Privacy Policy periodically so they remain informed about how their personal data is being handled. Continued use of the platform after any update takes effect constitutes acceptance of the revised policy. If you have questions about any changes, our support team is available to assist at any time. You can also find additional information about your account and platform rights in the FAQ section and in the Terms and Conditions.